Please read this disclaimer and information carefully.
Version 2.7 updated on 19/08/2017
I have been very fortunate over the years to have worked with wonderful clients. When I meet with clients for their consultation, we generally have a nice rapport. Sometimes we get very chatty and comfortable, and our conversations extend beyond cake into family, life, work, relationships. I have a genuine affection for my clients. They’re cute, bubbly, romantic, excited.
And then comes the business stuff. The stuff that I hate: the money, the deposits, the totals, the sales, and, the worst part, the contract. The language of my cake contract is straightforward and to the point. There’s no fluff. It’s not couched in gentle terms. There’s no room for interpretation in the contract. My contract is so not me. Every time I have to email the client with whom I just spent the better part of an hour chatting, laughing, and getting to know, I cringe. The language of my contact is, to me, downright mean.
And yet I’m running a business and I have to protect myself. But it’s more than that. I have to protect my clients, too, from disappointment or unrealistic expectations. I have to put on paper as many details as I can so there is no miscommunication or mismanaged expectations.
Booking and deposit
Your date is reserved and your order confirmed only upon execution of contract and when the deposit is received by The Belgium Folks. The deposit shall be received no more than 14 days from the date stated on your invoice. The deposit shall equal 50% of the total balance and is required to reserve the date. The deposit is non-refundable and shall not be refunded under any circumstances.
Payment of the remaining balance, if any, is due by the date of the event. If payment is not received, we reserve the right to refuse the delivery. Absolutely no refund shall be granted within 14 days of the event.
Any changes (design, guest count, flavours, colours, etc...) must be made prior to 7 days of the event. Changes could result in an increase in the total cost. Any additional charges incurred from an order change must be included in the final payment.
Release of liability
We will make every possible effort to create and safely deliver your cake. Once delivery and setup is complete, we shall not assume any responsibility for your guests', florist's, caterer's or any other person's acts with regard to your cake, or any property damage or injury that occurs as a result of our services and/or provision of your cake. We shall have no responsibility for the condition of the cake once delivered to you or to your wedding avenue. High temperatures can adversely affect your cake. It is your responsibility to arrange with the venue an appropriate spot for the cake, out of direct sunlight and away from unnecessary heat. Cake design is a creative and organic process. We will do our best to replicate and create your selected design as closely as possible.
Use of photos
We reserve the right to photograph your cake for our own reference, display or promotional advertising without compensation to you.
Should you choose to pick up your cake at our workshop, we shall not be responsible for damage incurred once the cake leaves our premises.
Our offices are opened from Monday to Friday, 8am to 6pm. Therefore pickups are not possible on Saturdays and Sundays.
Additional items (faux cakes, displays, cake stands, other rental items) must be returned within 48 hours of event date stated on invoice, unless we agree to pick items up. The deposit is refundable provided the rental item(s) is (are) returned in the same exact condition within 48 hours of the delivery time and date. After 48 hours the deposit shall be forfeited.
We are proud towork with them
Did you know?I designed the cake for the 5th anniversary of Hard Rock Cafe Brussels
My event was a success and the cake was the star of the party! It was beautiful and delicious and all I expected. My guests also loved the cake and thought it was a true work of art and very tasty! Thanks again for the wonderful job you did on making my vision come to reality and for the great service. I will be sure to keep Patricia Creative Cakes in mind for any future special events. All the best,
Best. Cake. Ever!!!! Patricia created my vision better than I even envisioned it! Unbelievable! Excellent customer service. Efficient. Professional. Patient. I can't say enough good things. Thank you Thank you Thank you Patricia!!!
Great look and great taste! Is not easy to have both in one cake! You did it, everyone loved it! Thank you Patricia! Can't wait till the next cake we order from you, which will be very soon!
Thank you so much!! This was such a hit at my sister's shower! Everything was amazing and delicious! You all were a pleasure to work with and we will be back soon! Thanks again!
My daughter's birthday on Sunday was a great success! Both adults and kids had a blast! The cake was delicious and EVERYONE commented on how beautiful it was! Thank you for once again making my little girl's dreams come true! She was super excited about the cake... I wouldn't dream of anyone else making her cakes. Thank you,
I wanted to thank you so very much for helping to make our baby shower so perfectly sweet! Everyone was just amazed with how perfect everything looked and of course it was all equally delicious. I loved the bunny topper so much that I'm trying to figure out if I can preserve it somehow. Just completely precious. Thank you again from the bottom of my heart. It was so much fun to show up and see your stunning works of art. They were such a hit. Much love,
Our cake was absolutely gorgeous and definitely one of the highlights of our wedding day! Delicious too! Any advice on how to preserve the sugar flowers? Thank you for helping make our day extra special! Once I have photos from our professional photographer I'll send them your way. Sincerely,
This cake melted my heart from the very first moment I laid eyes on it! It was hard to hold the tears back because it truly was everything I could have hoped for to make my daughter Reagan's first birthday special 💕💕 We can never thank you enough for helping to make her big day truly memorable!
Thanks for creating this beautiful cake for my daughters birthday! It's gorgeous! Everyone says it was the best cake they ever had! Thanks so much for the detailed cookies. Patricia, you are so sweet and professional. You will see me again. All the best xoxo
Hello Patricia! Words cannot tell you have absolutely stunning the cake was! It was breathtakingly beautiful and absolutely perfect in the room! It was unbelievable! I hated to cut it to serve it! But all took lots of photos and duly ooohed and ahhhhed a lot! It was just magnificent! Thank you, so much, for your great idea and the most beautiful cake ever!
birthday cakes brussels belgium, birthday cake delivery brussels, order birthday cake brussels, best birthday cake brussels, deliver birthday cake brussels, birthday cake brussels, birthday cake in brussels, birthday cakes in brussels belgium, birthday cake delivery in brussels, best birthday cakes in brussels, birthday cake shop brussels, brussels cake shop, brussels cake delivery, brussels cake decorators, fancy cake brussels, wedding cake brussels, cheesecake brussels, cake design brussels, carrot cake brussels, cake brussels, cake bakery brussels, birthday cake brussels, french cake company brussels, cake decorating classes brussels, cake decorating course brussels, cupcake brussels, brussels chocolate cake, cake delivery brussels, cake decoration brussels, cake in brussels, cake shops in brussels, cake delivery in brussels, cake bakery in brussels, cake cost in brussels, best chocolate cake in brussels, cake mania brussels, order cake online brussels, order cake brussels, cake pops brussels, cake shop brussels, cake supplies brussels, cake decorating shop brussels, cake decorating supplies brussels, birthday cake shop brussels